Leaders to Leader

Informational gathering processes are designed to assist leaders in asking questions that facilitate the thinking skills of observation and recall. Both observation and recall thinking skills are foundational to the collection and retention of specific facts.

When questioning to promote creative and critical thinking, it is important to use employees’ responses to guide subsequent questions within discussions and dialogues. Make sure to use predetermined formulated questions for dictating, channeling or directing employee responses.

Clues for posing appropriate and effective processing and probing questions are to be found in the responses given to the core questions that were asked. Because of this, leaders have to be adept listeners in order to ask appropriate processing questions that bring about quality responses.

There are seven different types of processing questions that can be used to generate higher levels of thinking. It is important to understand where and when to use each:

Refocusing Questions

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